ORDERS

The Manage Orders page allows you to view, track, and take action on all customer orders placed. This section helps ensure smooth order fulfillment by offering clear visibility into order-related data.

Upon accessing the Orders section from the sidebar navigation menu, you will be directed to the Manage Orders page.

MANAGE ORDERS 

At the top of this section, the first available control is the Filter option.

Filter Controls

You can customize your view of orders in this section.

Under the title ‘Manage Orders’ you will find the ‘Filter’ option to customize your view of orders at the top section of the page.

Filter 

It allows you to segment and view orders based on their placement date. You will find the following options in the dropdown menu:

• All Orders: Displays the full list of orders placed to date. (Default view)
• Today: Shows only the orders placed on the current date.
• Yesterday: Displays orders from the previous calendar day.
• This Week: Filters orders placed from the start of the current week to today.
• Last Week: Shows orders from the previous calendar week.
• This Month: Displays orders placed from the beginning of the current month to today.
• Last Month: Shows orders from the previous calendar month.
• Custom Range: Allows you to manually select a date range to view orders placed within a specific period.

Use this dropdown to quickly analyze order activity across different time frames without navigating away from the page.

User 

It enables you to filter orders by specific registered users. You will find the following options in the dropdown menu:

• All Users: Displays orders placed by all customers on the platform.
• Individual Users: Enables viewing orders based on customer name. 

The list dynamically populates with all users having at least one placed order, making it easy to track individual user activity.

All Orders 

The section provides a centralized view of every order placed on the platform. The section offers various ‘Data Table Controls’ to give full control and visibility over the orders. 

Per Page

It controls the number of order records displayed on a single page. To adjust this setting, follow the steps mentioned below:

• Navigate to the ‘Per Page’ label at the top left corner of the order table.
• The dropdown menu will show you options to display 10, 25, 50, or 100 orders per page.
• Choose the number of orders you want to display per page.
• The table will automatically refresh to show the selected number of orders per page.

Search

You can search orders by entering specific order details to quickly locate the needed information. To adjust this setting, follow the steps mentioned below:

• Navigate to the ‘Search’ box on the top right corner of the order table.
• The system will automatically filter the table based on matching values from your input in any column.
• The table will automatically filter and show only the matching records.

Below these controls you will find a table with various columns to interpret order data quickly and accurately. The columns are listed below:

1. S.No: Serial number of the row in the current view.

2. Order ID: A unique identifier automatically assigned to each order.

3. Order Map ID: Each order is assigned a unique identifier to specify if it is associated with the vendor or the admin. Different formats are used to distinguish between the two:

• Order ID Format: Order ID – Product ID – Vendor ID
• Admin Product Order ID Format: Order ID – Product ID

4. Order Date: The date when the order was placed.

5. Buyer Name: Name of the customer who placed the order.

6. Total Amount: The total price paid for the order.      

7. Payment Mode: The method used by the buyer to make the payment. It can be a direct method or processed via a payment gateway. The available options include:

• Cash On Delivery
• Razorpay
• Stripe

8. Order Status: The current state of the order as it progresses through various stages of fulfillment, return, refund, or exchange. The system may display one of the following status labels:

• Pending Payment
• Processing
• Ready to Ship
• Ready to Pickup
• In Transit
• Delivered
• Failed
• Cancel Initiated By Customer
• Cancelled
• Refund Initiated By Customer
• Refund Accepted By Admin
• Initiate Pickup From Customer
• Picked Product From Customer
• Product Received and Refund Initiated
• Refund Completed
• Exchange Initiated By Customer
• Exchange Accepted By Admin
• Exchange Pickup From Customer
• Exchange Product Picked From Customer
• Exchange Product Received
• Exchange Ready to Ship
• Exchange Ready to Pickup
• Exchange In Transit
• Exchange Delivered
• Exchange Order Placed

9. Action

The View icon under this column opens the Order Management View on click to enable managing order details.

• View Order Details:

It displays the summary of the order, including unique Order Map ID, order creation date, time, payment method, and payment gateway, if applicable.

• General

• Order Status: Dropdown options appear to view or update the current status of the order.
• Customer Name: Displays the customer’s name for the order. Clicking the name opens the user’s profile page, where detailed user information can be viewed and managed.
• Order Total: Displays the full billed amount.

• Address 

Displays the delivery address submitted by the customer.The various fields include:

• Address
• City and State
• PIN code
• Email ID
• Phone Number

• Order Notes

• Add Note: Allows the admin to add a note related to the order.
• Send to Customer: Toggle switch to choose whether the note should be emailed to the customer.
• Submit: Click to save the note. If “Send to Customer” is active, it will be emailed to the buyer.

• Product Detail

This section lists all products associated with the order. The various fields include:

• S.No: Serial number of the item in the list.
• Product Image: Thumbnail image of the product ordered.
• Product: Name of the product.
• Price: Price of a single unit.
• Quantity: Number of units ordered.
• Subtotal: Total price for the product(s) before tax/shipping.

• Per Page

Determines the number of order records displayed per page by offering selectable options – 10, 25, 50, or 100. Selecting an option refreshes the table automatically to reflect the selected preference.

• Search

             Enables instant filtering of orders by entering search terms that match values in any  column.  The results are displayed automatically as you type.

• Showing entries

Indicates the starting and ending index of currently displayed items and the total count. “Showing 1 to 1 of 1 entries” means only one record is available and shown.

• Pagination Controls 

Navigation buttons for moving between multiple pages of entries.

• Previous: Moves to the page before the current one (disabled on the first page).
• 1: Indicates the current page number.
• Next: Moves to the next page (disabled if there are no more pages).

• Billing Details

The breakdown of the billing summary includes the following details:

• Subtotal: Cost of all products.
• Shipping: Total shipping charge.
• Tax: Tax applied to the cart.
• Cart Total: Final payable amount.

• Order Logs

Log Entry:

Displays timestamps along with order activity logs, providing a clear record of the order’s status history and timeline of actions.

After managing orders, the next section shifts focus to overseeing your store’s product catalog.