Description
Zendesk Chat is a live chat and customer support tool that helps you connect with visitors on your WCART store in real time. It allows you to answer questions, provide support, and improve customer experience.
With Zendesk Chat, you can manage conversations, track visitors, and support customers from a single dashboard.
Features
- Live Chat – Talk to visitors instantly
- Visitor Tracking – See who is on your site and their activity
- Chat History – View past conversations and customer details
- Automation – Send automated messages and responses
- Multi-Channel Support – Manage chat and support from one place
Installation Guide (WCART)
Follow these steps to connect Zendesk Chat to your WCART store:
- Sign up for a Zendesk account or log in.
- Add your website in the Zendesk dashboard.
- Go to Settings → Widget → Installation.
- Copy your Zendesk App ID.
- Log in to your WCART dashboard.
- Go to Free Plugins.
- Find Zendesk Chat and click Activate.
- Paste the App ID in the required field.
- Click Save & Activate.
Your Zendesk Chat widget is now live on your WCART store.
FAQ
Is Zendesk Chat free?
Zendesk offers limited free options and paid plans with advanced features.
Can I automate chats?
Yes, you can send automated messages and replies.
Can multiple agents use Zendesk Chat?
Yes, your team can manage conversations together.