Drift is a live chat and messaging tool that lets you connect with visitors on your WCART store in real time. Use it to answer questions, provide support, and guide customers to complete purchases quickly.
Features
- Real-Time Conversations – Chat instantly with visitors as they browse your store.
- Automated Messaging – Send automated greetings, follow-ups, or reminders.
- Lead Capture – Collect visitor information to grow your email or sales leads.
- Multiple Agents – Let your team respond to chats simultaneously.
- Customizable Chat Widget – Change colors, messages, and placement to match your store.
Installation Guide (WCART)
Follow these steps to connect Drift Live Chat to your WCART store:
- Sign up for a Drift account or log in.
- Add your website in the Drift dashboard.
- Go to Settings → App Settings.
- Copy your Drift App ID.
- Log in to your WCART dashboard.
- Go to Free Plugins.
- Find Drift Live Chat and click Activate.
- Paste the Drift App ID in the required field.
- Click Save & Activate.
Your Drift Live Chat widget is now active on your WCART store.
FAQ
Is Drift free?
Drift has a free plan with basic chat features and paid plans with advanced automation and marketing tools.
Can multiple agents chat at the same time?
Yes, you can add multiple team members and assign conversations to departments.
Can I customize the chat widget?
Yes, you can customize the design, messages, and position to fit your store’s look.